CHANGES AND RETURNS
Legal right to desist from the purchase
Right of withdrawal
As a user and / or consumer, you have the right to withdraw from this contract within a period of 14 calendar days without the need for justification.
The withdrawal period will expire 14 calendar days from the day you acquired the material possession of the goods (delivery), considering this period valid under normal conditions of delivery (deliveries made 24-72h after the order was placed).
To exercise the right of withdrawal, you must notify CALZADOS NEW DRESS S.L.U., the means of contact will be:
- Email: firstname.lastname@example.org , from the email account with which the user has been identified in the purchase process. No returns will be accepted from other email accounts.
- Registered company: CALZADOS NEW DRESS S.L.U., Calle Capella del Misteri 27 AC, 03203 Elche, (Alicante) Spain.
In order to comply with the withdrawal period, it is sufficient that the communication relating to the exercise by this party of this right be sent before the corresponding deadline expires.
Consequences of the withdrawal
In case of withdrawal, we will refund all payments received from you except the transport costs without any undue delay and, in any case, no later than 14 calendar days from the date on which the returned products are delivered by the transport company in our warehouse.
We will proceed to make such refund using the same means of payment used by you for the initial transaction.
Notwithstanding the foregoing, we may withhold reimbursement until we have received the goods, or until you have presented proof of the return of the same, depending on which condition is met first.
Right of withdrawal
You will only be responsible for the decrease in the value of the goods resulting from handling other than that necessary to establish the nature, characteristics, and operation of the goods (test and non-use).
In no case will withdraw options be accepted when CALZADOS NEW DRESS S.L.U. have proof that the delivered items have been used, beyond mere proof.
Returns of defective products
In the cases in which you consider that at the time of delivery the product does not conform to the stipulations of the contract, you should contact us immediately by emailing email@example.com .
We will proceed to carefully examine the returned product, and we will notify you by e-mail within a reasonable time if the refund or replacement of the product (if applicable) is applicable.
The refund or replacement of the item will be made as soon as possible and, in any case, within 14 days from the date on which we email you confirming that the refund or replacement of the non-conforming item is applicable.
The amounts paid for those products that are returned because of some defect or defect, when it actually exists, will be reimbursed in full, including delivery costs.
The refund will be made by the same means of payment that you used to pay for the purchase.
Impossibility of Delivery
The transportation agency will try to contact you at least twice. If the delivery is unsuccessful, your order will be consigned in the warehouse of the carrier for 10 days before being returned to our warehouse. In this case we will understand that you want to cancel the contract, and we will consider it resolved. As a result of the termination of the contract, we will refund all payments received from you (except for transportation costs) without undue delay and, in any case, within a maximum period of 14 days from the date we consider resolved contract. Please bear in mind that the transport derived from the return may have an additional cost, so we will be authorized to pass on the corresponding costs.
RETURNS & EXCHANGES
You have 14 calendar days to return the purchase.
To make a return, the user must email firstname.lastname@example.org .
1º In case of return for any reason unrelated to the company:
The product must be returned in the same condition in which it was delivered, with the right use for a mere verification of its good condition and / or functioning. The shipping and collection costs will be borne by the user.
No article will be paid that does not arrive in perfect condition and with its packaging in optimum condition.
To make your return, have to email us previously explaining the causes to email@example.com .
Once the merchandise is received in our warehouse, and after checking the status of the same, we will proceed to refund the amount according to the payment method chosen by the customer.
2º In case of defect or sending error:
The return of defective or erroneous products by CALZADOS NEW DRESS, S.L.U., will be admitted. In these cases, the company will be responsible for shipping costs. Once the returned product arrives at our facilities, we will check the reality of the defect or error of the shipment, sending in its case the article of change without any charge.
3º Shipping costs
- In the event that it was a change in size, then the customer would pay the shipping cost.
If the return is accepted, you will be notified immediately by email. As always, we advise you to check your “spam” folder. As far as possible, CALZADOS NEW DRESS S.L.U. will also try to contact the user by email.
When the client / user has received confirmation of the accepted return, you must send us the merchandise, following these steps:
- Items must be returned in their original packaging and condition.
- Take the package to any MAIL BOXES ETC. office.
If the refund was rejected, CALZADOS NEW DRESS, S.L.U. will contact the person who requested it to explain the causes.
Once the packages were received and the checks were carried out, CALZADOS NEW DRESS S.L.U. will proceed to full or partial reimbursement (according to the conditions described above) and will be communicated by email to the buyer.
The user should be responsible for the quality of shipping and packaging, so CALZADOS NEW DRESS S.L.U. may refuse a return if the product arrives damaged to its dependencies. CALZADOS NEW DRESS S.L.U. will refund the amount of the product once received and inspected. As for the shipping and return, they will also be paid by CALZADOS NEW DRESS S.L.U., as long as the reason for the return is due to causes attributable to CALZADOS NEW DRESS, S.L.U. Here are some examples:
- That the references sent do not correspond with those requested.
- That its characteristics do not correspond with those indicated on the website.
- Quality problems in the product (once checked by the technical staff of CALZADOS NEW DRESS S.L.U.).
In the case of a return for reasons not attributable to errors in the products received or to the quality of the product, the buyer shall be responsible for collection costs, which may be deducted from the amount of the returned product.